![]() ![]() If this doesn't help, please try disabling "Allow direct connections" in Settings > Connection and then "General" on both computers.Īlternatively, try adding "/np" at the end of the AnyDesk-ID/Alias you're trying to connect to. Please also make sure exceptions have been made for AnyDesk for any other security solutions such as antiviruses on both the remote and local devices. More information about this can be found in our Help Center at. ![]() Please make sure your firewall on both the local and remote devices as well as networking hardware such as routers do not interfere with AnyDesk's connection. every 30 seconds, every 10 minutes, etc.)? It could be that there is a security solution on the local or remote endpoints that is going through all active connections every few minutes and disconnecting the ones from "unknown" or "untrusted" IP-addresses. Pulse Secure SSL VPN: Pulse Secure SA Series SSL VPN Gateway using version 6.4 or later with Pulse Secure IVE package 7.0 or later. Please make sure your firewall on both the local and remote devices as well as networking hardware such as routers do not interfere with AnyDesks connection. AirWatch SSL VPN: For more information, see the VM AirWatch solution brief. For more information, see the SonicWALL website. The session keeps on disconnecting! What can I do?ĭoes the session disconnect at regular intervals (e.g. Install the SonicWALL Mobile Connect app. Administrator Privileges and Elevation (UAC)ĪnyDesk for Linux / Raspberry Pi / FreeBSD
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